Refund & Return Policy
At WildCatchShop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to help you with a return or exchange according to the terms outlined below.
Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
Unused and in the same condition as received
In the original packaging
With all tags, accessories, and included materials
Accompanied by proof of purchase
Items That Cannot Be Returned
Certain items may not be eligible for return, including:
Items that have been used, damaged, or altered
Products without original packaging
Gift cards
Clearance or final sale items
Items specifically marked as non-returnable on the product page
Return Process
To start a return, please contact our customer support team with:
Order number
Name used for the purchase
Reason for the return
Photos of the item (if the product is damaged or defective)
Please do not send items back before receiving return instructions from our team.
Return Shipping
Customers are responsible for return shipping costs unless:
The item arrived damaged
The wrong item was shipped
The product has a manufacturing defect
We recommend using a trackable shipping service when returning an item. WildCatchShop is not responsible for items lost during return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If your return is approved:
A refund will be issued to your original payment method.
Refunds are usually processed within 5–10 business days after approval.
Shipping costs are non-refundable unless the return is caused by our error.
Please note that your bank or payment provider may require additional time to process and display the refund.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
Your order number
Photos of the product and packaging
A description of the issue
We will review the request and provide an appropriate solution, which may include a replacement or refund.
Exchanges
If you would like to exchange an item, please contact us within the return period.
Depending on product availability, we may offer an exchange or recommend returning the original item and placing a new order.
Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow our return process.
Contact Us
If you have any questions about returns or refunds, please contact us:
Wild Catch Shop
Website: https://wildcatchshop.com
Email: stizandpartners@gmail.com